Established Service Manager 

or

Assistant Service Manager "Ready to Grow"

We are a leading auto group seeking to hire an experienced Service Manager to run a growing Service Department while controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.

We believe culture makes a difference, and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success! 

Responsibilities – Service Manager:

• Oversee the Service Department, Technicians and Service Advisors
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with Shop Foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend Manager meetings and conduct Service Department meetings
• Must be results- driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently

Qualifications/Requirements – Service Manager:

• Previous dealership Service and Parts experience preferred
• Knowledge of dealership warranty process and policies; principles and processes for providing customer service
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers

Computer Skills:

• Reynolds Ignite a plus
• MicroSoft Products

Communication Skills:

• Ability to understand and following instructions. Ability to communicate effectively with customers and company personnel.

Verbal and Writing Ability:

• Ability to comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

*This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the reasonable request of a supervisor.  This job description is subject to revision at the discretion of the company.

Company Profile:

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five-Star Customer Service Experience”.

With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Includes wellness coverage, optional benefits, income protection, 401(k), and purchase programs, such as:

• Medical, Dental and Vision Plans
• Vacation Time / Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time